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This case study examines the development of the microinsurance (inclusive insurance) market in Zambia, focusing on the role of the Technical Advisory Group (TAG) and FSD Zambia in catalyzing systemic change through industry leadership and coordination.

This case study examines the development and scaling of M-Shwari, a mobile-based savings and loans product in Kenya created through a partnership between the Commercial Bank of Africa (CBA) and Safaricom. It details how FSD Kenya acted as a market facilitator, providing research and technical expertise to help CBA design a product tailored to low-income consumers, ultimately expanding formal financial access to millions of Kenyans.

The East Africa Crowdfunding Landscape Study, published by FSD Africa in October 2016, analyzes the crowdfunding and peer-to-peer (P2P) lending ecosystems in Kenya, Rwanda, Tanzania, and Uganda, comparing them with more mature markets in South Africa and the United Kingdom. The report finds that while the region is experiencing rapid growth, it is primarily driven by international donation and concessionary lending platforms from the global North, rather than native equity or for-profit lending models, which are hindered by regulatory uncertainty and a lack of investment-ready MSMEs.

This case study examines the role of FinScope, a nationally representative survey developed by the FinMark Trust (FMT), in driving financial inclusion in South Africa. It analyzes how the tool filled a critical information gap for policymakers and financial service providers, moving the industry toward evidence-based decision-making and the development of pro-poor financial products.

This executive summary by FSD Africa examines the 'cusp group' in sub-Saharan Africa—individuals earning $2-$5 per day who straddle formal and informal economies. The report analyzes credit market dynamics in South Africa, Kenya, and Ghana to provide recommendations for regulators and donors to foster healthy credit markets that enable upward mobility without leading to systemic overindebtedness.

This case study examines FSD Kenya's efforts to strengthen semi-formal rural delivery channels and link savings groups to formal financial services using a 'making markets work for the poor' (M4P) approach. It details the transition from donor-funded pilots to fee-for-service training models and the use of technology and banking partnerships to increase financial inclusion for rural populations and women.

This case study examines the ten-year experience of FSD Kenya (2005-2015), an independent trust that applied a 'Making Markets Work for the Poor' (M4P) systems approach to deepen the Kenyan financial sector. The document analyzes the organization's impact on financial inclusion, its role in facilitating digital finance and public infrastructure, and the lessons learned from its successes and failures in capacity building and innovation.

FSD Africa launched the Credit Market Development Programme (CMDP) in July 2016 to improve credit markets across sub-Saharan Africa, focusing on efficiency, inclusivity, and market conduct to benefit retail and SME consumers.

This document introduces a project by Financial Sector Deepening Africa and Creative Metier to improve financial inclusion in sub-Saharan Africa by enhancing leadership capacity through executive coaching. It notes that while the region's financial sector has grown rapidly, formal financial account ownership remained low at 34% as of 2014.

This guidance paper, published by FSD Africa in January 2016, details 'Stage 3' of the Impact-Oriented Measurement (IOM) system. It focuses on 'Step 7: Developing a credible narrative,' providing a framework for Financial Sector Deepening (FSD) programmes to synthesize evidence, test their Theory of Change (ToC), and articulate their contribution to systemic financial sector changes and poverty reduction.

This guidance paper, the seventh chapter of a larger series by FSD Africa, outlines how Financial Sector Deepening (FSD) programmes can embed an Impact-Oriented Measurement (IOM) system into their operations. It argues that traditional monitoring and evaluation (M&E) in isolation cannot capture the complex interactions between evolving programmes and dynamic market contexts, necessitating a system that integrates results measurement into every stage of the programme cycle, from strategy development to independent evaluation.

This guidance paper, published by FSD Africa in January 2016, details the first stage of implementing an Impact-Oriented Measurement (IOM) system for Financial Sector Deepening (FSD) programmes. It focuses on establishing a clear purpose through the development of evaluable Theories of Change (ToC) and the formulation of strategic impact measurement questions to track systemic change and poverty reduction.

This guidance paper, published by FSD Africa in January 2016, outlines a framework for Financial Sector Deepening (FSD) programmes to develop an Impact-Oriented Measurement (IOM) system. It specifically focuses on Stage 2a of the IOM process: measuring what change has happened. The document provides a methodology for moving beyond traditional project-level monitoring toward capturing systemic market changes, combining bottom-up project data with top-down sector tracking to bridge the evidence gap between direct outputs and long-term financial inclusion outcomes.

This guidance paper, published by FSD Africa in January 2016, provides a framework for Financial Sector Deepening (FSD) programmes to assess why changes occur in the financial sector and the extent to which their interventions contributed to those changes. It focuses on Stage 2b of the Impact-Oriented Measurement (IOM) system, detailing methods for assessing causality and establishing a research agenda to bridge knowledge gaps in financial sector development and poverty reduction.

The executive coaching market in Nigeria's financial sector is in a nascent stage, characterized by a severe shortage of internationally accredited coaches (estimated at 10-20) and low awareness among senior executives. While the consolidated banking landscape provides a strategic opportunity for influence, growth is hindered by a lack of accredited training, cultural norms regarding leadership infallibility, and a lack of transparent data on the business impact of coaching. The report recommends strengthening local accreditation routes, leveraging institutions like Lagos Business School, and creating local case studies to stimulate demand.

This case study, written by Creative Metier for FSD Africa, examines the efforts of the Commercial Bank of Africa Limited (CBA) to embed a coaching culture within its organization. To address the needs of a workforce where 65% of staff are Generation Y and to manage rapid growth, CBA implemented a multi-year strategy involving career development programs, engagement training, and the certification of internal managers as professional coaches to improve employee productivity and business performance.

This case study, written by Creative Metier for FSD Africa, examines the implementation of executive coaching and leadership development programmes at the Commercial Bank of Africa (CBA) and Jubilee Insurance Company Limited in Kenya. It details how these financial institutions used coaching to address challenges such as rapid growth, shifting workforce demographics (specifically Generation Y), and low staff morale to foster high-performance cultures.

This case study describes a project led by the Uganda Institute of Banking and Financial Services (UIBFS) between August and December 2014 to embed the Bank of Uganda’s Financial Consumer Protection Guidelines (FCPG) within 31 Supervised Financial Institutions (SFI) in Uganda. Funded by Financial Sector Deepening Africa (FSDA) with £105,000, the initiative aimed to create a sustainable local market for financial consumer protection (FCP) training by increasing the capacity of Ugandan training firms and SFI Human Resource teams.

This report recommends establishing a Trusted Third Party (TTP) system and a biometric-based recipient registration process to manage AML/CFT risks in the UK-Somalia remittance corridor. It proposes a pilot phase in 2015 involving 500 customers to test these mechanisms, which include contactless cards and TTP-led audits of Money Service Businesses (MSBs) to ensure the legitimacy of fund disbursements in Somalia.

This report by Z/Yen Group Limited for FSD Africa analyzes the role of onshore and offshore financial centres, with a specific focus on African cities. It utilizes the Global Financial Centres Index (GFCI) to categorize centres by connectivity, diversity, and specialty, while providing a roadmap for African centres to improve their competitiveness through infrastructure, business environment reforms, and human capital development.