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The paper examines how 'softer' operational issues, rather than hard infrastructure, drive high transport costs in SADC, specifically focusing on standing time at the Beitbridge and Chirundu borders. It highlights that border delays account for up to 60% of uncompetitive logistics costs and identifies causes such as poor coordination, staffing shortages, and driver behaviour. The research also explores the tension between trade facilitation and the sustainability of local border economies, which rely heavily on informal trade—predominantly by women—and logistics services. It argues for a holistic approach to corridor development that integrates economic growth with customs modernisation.