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The study finds that NASA is viewed as a competent and trustworthy source of climate research, with a majority of Americans preferring NASA over other federal agencies to answer key climate questions. While users generally liked the climate.nasa.gov website—praising its visuals and abundance of information—they were only moderately satisfied with how well it answered their specific questions, particularly regarding the costs and personal actions for reducing climate change. Website traffic varied by audience segment, with the 'Dismissive' and 'Doubtful' groups most likely to visit the Uncertainties and Causes sections, while the 'Alarmed' group showed the most interest in NASA's role and solutions.