Coca-Cola Swaziland (CONCO LTD)

This case study examines the operational challenges faced by Coca-Cola Swaziland (CONCO LTD), a food manufacturing group producing soft drink concentrate for 60 bottling companies across 20 African countries. The document details systemic barriers in transport, customs, and regulatory compliance that hinder the company's efficiency and trade.

• CONCO LTD faces significant logistics challenges due to a lack of professional trucking companies in Swaziland that meet its quality and insurance standards. The departure of UNITRANS, which previously met these standards, has left the company reliant on small-scale providers, increasing the coordination burden on CONCO and its bottlers and creating a barrier to efficient trade.
• Customs procedures at the border between Swaziland and South Africa are described as inconsistent, unharmonized, and poorly communicated. The use of two different clearing systems—ASYCUDA in Swaziland and EDI in South Africa—requires the company's agent to duplicate documentation, a process further complicated by frequent ASYCUDA downtime.
• The Dairy Board of Swaziland imposes a restrictive import permit process for dairy raw materials, requiring a new application for every delivery. This process can take weeks and has resulted in imports being delayed at ports and borders for up to one month.
• CONCO LTD has attempted to resolve these issues through engagement with the Minister of Commerce, Industry and Trade, the Dairy Board, and the Central Bank of Swaziland, but these efforts have not yet resulted in favorable outcomes or ideal solutions.

APA

South African Institute of International Affairs (2012). Coca-Cola Swaziland (CONCO LTD). https://saiia.org.za/saiia-toolkit/coca-cola-swaziland-conco-ltd/

Chicago

South African Institute of International Affairs. Coca-Cola Swaziland (CONCO LTD). 2012. https://saiia.org.za/saiia-toolkit/coca-cola-swaziland-conco-ltd/.

Wikipedia

{{cite report |author=South African Institute of International Affairs |title=Coca-Cola Swaziland (CONCO LTD) |date=12 April 2012 |url=https://saiia.org.za/saiia-toolkit/coca-cola-swaziland-conco-ltd/ |access-date=17 August 2026 |via=Climate Insights Directory}}

BibTeX

@techreport{southafricaninstituteofinternationalaffairs2012cocacola, author = {{South African Institute of International Affairs}}, title = {{Coca-Cola Swaziland (CONCO LTD)}}, institution = {South African Institute of International Affairs}, year = {2012}, month = apr, url = {https://saiia.org.za/saiia-toolkit/coca-cola-swaziland-conco-ltd/}, urldate = {2026-08-17}, note = {Indexed by Climate Insights Directory} }