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Opportunities and Barriers to Digitising Social Protection and Humanitarian Payments in Nigeria
This report analyzes the opportunities and barriers to digitizing humanitarian and social protection cash transfers in Nigeria. It identifies a bank-led market where most payments are still delivered via over-the-counter cash collection or restricted e-vouchers. The study highlights regulatory hurdles, such as agent e-float limits and high USSD costs, alongside low recipient digital literacy and infrastructure gaps, while proposing a segmentation-based approach to transition ready recipients toward permanent digital wallets.
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Document type: Report
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