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Lost in Interpretation: Private Equitys Capture of a Vital Sign Language Translation Tool
The report details how the US Video Relay Service (VRS) market is dominated by two private equity-owned firms, Sorenson Communications and ZP Better Together, which are reimbursed by the FCC. It argues that despite significant FCC rate increases in 2023, these funds have not translated into meaningful wage growth or improved working conditions for ASL interpreters, who face high levels of burnout and psychological distress. The document highlights gaps in FCC oversight regarding company certifications and debt loads, and documents a history of labor disputes, union-busting, and the use of forced arbitration at ZP Better Together.
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Document type: Report