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The document outlines a systemic approach to urban freight management, combining a set of Key Performance Indicators (KPIs) with a library of global best practices. It argues that urban logistics efficiency is driven by a combination of land-use planning, infrastructure investment, and regulatory flexibility. Key strategies discussed include the use of ring roads to divert through-freight, the implementation of urban consolidation centers, and the transition to zero-emissions vehicles. The report emphasizes the necessity of data-driven decision-making through GPS logs and stakeholder engagement via Freight Quality Partnerships to reduce the high costs of the 'final mile' and improve city livability.