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WORKING THROUGH THE PAIN
The report details a crisis of occupational health among ASL interpreters at the two dominant US Video Relay Service (VRS) providers, Sorenson Communications and ZP Better Together. Drawing on academic research and interviews, it finds that intense call volumes, insufficient breaks, and a lack of ergonomic support lead to high rates of cumulative motion injury and psychological distress. These conditions, exacerbated by private equity ownership, drive experienced interpreters to leave the field, thereby reducing the quality of service for Deaf users. The document recommends that the FCC and VRS providers engage with unions and researchers to redesign job roles and increase break times.
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Document type: Report