Search Climate Insights Directory
1 result
Mystery shopping assessment of credit cost disclosures
A May 2020 report by Innovations for Poverty Action (IPA), funded by FSD Africa and FSD Uganda, evaluates compliance with consumer protection frameworks in Uganda's credit market. Through 1,102 mystery shopping visits to Tier 1-4 lenders in Kampala, Mbarara, and Gulu, the study found significant gaps in the disclosure of the total cost of credit, interest rates, and late payment penalties. The report highlights that inexperienced borrowers and women receive less information and fewer explanations than experienced male borrowers, and that written disclosure materials, such as key facts documents, are rarely provided during initial sales visits.
AI-generated
This summary is written by a language model reading the source document. It is not the publisher's words and is not a substitute for the original.
Document type: Report