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A mystery shopping study of 1,102 visits to financial institutions in Kampala, Mbarara, and Gulu reveals significant gaps in the disclosure of the total cost of credit and interest rates in Uganda. The report finds that inexperienced borrowers and women receive substantially less information than experienced male borrowers, and that written disclosure materials, such as key facts documents, are rarely provided. Analysis of Bank of Uganda data also indicates a steady increase in the number of non-interest fees charged to borrowers since 2005.

The document reports on a mystery shopping exercise conducted by Innovations for Poverty Action (IPA) in Kampala, Mbarara, and Gulu to evaluate how loan officers disclose interest rates, fees, and the total cost of credit. It finds significant gaps in disclosure, particularly for inexperienced borrowers and women, and notes that regulatory requirements for Key Facts Documents (KfDs) and total cost disclosures are frequently ignored. The brief recommends improving staff training, standardizing KfD formats, expanding cooling-off periods for smaller loans, and harmonizing consumer protection policies between the Bank of Uganda (BoU) and the Uganda Microfinance Regulatory Authority (UMRA).