Integrating user experiences into mini-grid business model design in rural Tanzania

The research utilizes user journey mapping to analyze the experiences of household and business users of a 6 kW solar PV mini-grid in northwestern Tanzania. The study concludes that a single value proposition is insufficient for diverse user groups and emphasizes the importance of expectation management and continuous engagement to prevent service disuse or 'energy stacking'.

• Providing for both household and business users necessitates multiple value propositions from the mini-grid developer rather than a single one.
• Managing user expectations is essential to prevent dissatisfaction and disappointment once the mini-grid becomes operational.
• Ongoing engagement to enhance user experience following the initial connection can reduce the risks of 'energy stacking' or the disuse of the service.

APA

Stockholm Environment Institute (2021). Integrating user experiences into mini-grid business model design in rural Tanzania. https://www.sei.org/publications/integrating-user-experiences-into-mini-grid-business-model-design-in-rural-tanzania/

Chicago

Stockholm Environment Institute. Integrating user experiences into mini-grid business model design in rural Tanzania. 2021. https://www.sei.org/publications/integrating-user-experiences-into-mini-grid-business-model-design-in-rural-tanzania/.

Wikipedia

{{cite report |author=Stockholm Environment Institute |title=Integrating user experiences into mini-grid business model design in rural Tanzania |date=15 April 2021 |url=https://www.sei.org/publications/integrating-user-experiences-into-mini-grid-business-model-design-in-rural-tanzania/ |access-date=17 August 2026 |via=Climate Insights Directory}}

BibTeX

@techreport{stockholmenvironmentinstitute2021integrating, author = {{Stockholm Environment Institute}}, title = {{Integrating user experiences into mini-grid business model design in rural Tanzania}}, institution = {Stockholm Environment Institute}, year = {2021}, month = apr, url = {https://www.sei.org/publications/integrating-user-experiences-into-mini-grid-business-model-design-in-rural-tanzania/}, urldate = {2026-08-17}, note = {Indexed by Climate Insights Directory} }