Integrating user experiences into mini-grid business model design in rural Tanzania

This research paper examines the integration of user experiences into the design of mini-grid business models, focusing on a 6 kW solar PV mini-grid in northwestern Tanzania to improve service responsiveness and user satisfaction.

• The study suggests that mini-grid developers cannot rely on a single value proposition if they intend to effectively serve both business and household users.
• Managing user expectations is identified as a critical factor in preventing dissatisfaction and disappointment once a mini-grid becomes operational.
• Ongoing engagement with users after they have been connected to the service can help reduce the likelihood of 'energy stacking' or the disuse of the service.

APA

Stockholm Environment Institute (2021). Integrating user experiences into mini-grid business model design in rural Tanzania. https://www.sei.org/publications/integrating-user-experiences-into-mini-grid-business-model-design-in-rural-tanzania/

Chicago

Stockholm Environment Institute. Integrating user experiences into mini-grid business model design in rural Tanzania. 2021. https://www.sei.org/publications/integrating-user-experiences-into-mini-grid-business-model-design-in-rural-tanzania/.

Wikipedia

{{cite report |author=Stockholm Environment Institute |title=Integrating user experiences into mini-grid business model design in rural Tanzania |date=15 April 2021 |url=https://www.sei.org/publications/integrating-user-experiences-into-mini-grid-business-model-design-in-rural-tanzania/ |access-date=17 August 2026 |via=Climate Insights Directory}}

BibTeX

@techreport{stockholmenvironmentinstitute2021integrating, author = {{Stockholm Environment Institute}}, title = {{Integrating user experiences into mini-grid business model design in rural Tanzania}}, institution = {Stockholm Environment Institute}, year = {2021}, month = apr, url = {https://www.sei.org/publications/integrating-user-experiences-into-mini-grid-business-model-design-in-rural-tanzania/}, urldate = {2026-08-17}, note = {Indexed by Climate Insights Directory} }