ISIXHOBOBO SOKUHLOLA SE-LG Incwadi Yomhloli

The 'ISIXHOBOBO SOKUHLOLA SE-LG Incwadi Yomhloli' is a handbook for community monitors participating in the COMPACT project. It provides detailed guidance on monitoring local government service delivery, engaging stakeholders, accessing public information under South African law, and using digital tools like KoboToolbox to report findings and resolve project issues.

• The COMPACT project is a partnership between the Public Affairs Research Institute (PARI), the South African Local Government Association (SALGA), and Integrity Action (IA), funded by the European Union (EU) from February 2022 to January 2026. Its primary goal is to achieve accountable local government by increasing public awareness and community consultation in integrated development planning (IDP), with a specific focus on water and sanitation.
• Community monitors are trained to use a six-step monitoring journey to identify and resolve service delivery issues. The process emphasizes safety, instructing monitors to avoid dangerous situations and use a 'Remember, Examine, Avoid, Finish, Exit' (Khumbula, Hlolisisa, Phepha, Phelisa, Phuma) mental framework to manage risks during site visits.
• The guide outlines a stakeholder engagement strategy that involves mapping the power and interest of various actors, including government officials and contractors. It suggests forming 'Working Groups' (Amaqela Asebenzisanayo) consisting of local government, service providers, community members, and monitors to meet regularly (e.g., monthly) to solve identified problems.
• Monitors are instructed on how to exercise their legal right to information in South Africa. This includes using Section 32(1) of the Constitution and the Promotion of Access to Information Act (PAIA) of 2000 to request government documents. The guide specifies that Municipal Managers are responsible for ensuring documents like the IDP, SDBIP, and annual reports are accessible, and details the use of PAIA Form 2 for requests and Form 4 for appeals.
• The monitoring process utilizes KoboToolbox for data collection via smartphones. Monitors complete two types of forms: a checklist for the project site (evaluating equipment, quality, and environmental impact) and a community member survey to gather resident feedback. The collected data is analyzed and published on a public website to show project status and the percentage of resolved issues.
• For water projects specifically, monitors are given technical checkpoints to verify, such as the depth of pipe installation, the alignment of pipes according to design drawings, the use of correct materials, and the testing of water pressure to ensure reliability.

APA

Public Affairs Research Institute (2024). ISIXHOBOBO SOKUHLOLA SE-LG Incwadi Yomhloli. https://pari.org.za/wp-content/uploads/2026/02/COMPACT_Monitors-Handbook_isiXhosa-FINAL.pdf

Chicago

Public Affairs Research Institute. ISIXHOBOBO SOKUHLOLA SE-LG Incwadi Yomhloli. 2024. https://pari.org.za/wp-content/uploads/2026/02/COMPACT_Monitors-Handbook_isiXhosa-FINAL.pdf.

Wikipedia

{{cite report |author=Public Affairs Research Institute |title=ISIXHOBOBO SOKUHLOLA SE-LG Incwadi Yomhloli |date=January 2024 |url=https://pari.org.za/wp-content/uploads/2026/02/COMPACT_Monitors-Handbook_isiXhosa-FINAL.pdf |access-date=17 August 2026 |via=Climate Insights Directory}}

BibTeX

@techreport{publicaffairsresearchinstitute2024isixhobobo, author = {{Public Affairs Research Institute}}, title = {{ISIXHOBOBO SOKUHLOLA SE-LG Incwadi Yomhloli}}, institution = {Public Affairs Research Institute}, year = {2024}, month = jan, url = {https://pari.org.za/wp-content/uploads/2026/02/COMPACT_Monitors-Handbook_isiXhosa-FINAL.pdf}, urldate = {2026-08-17}, note = {Indexed by Climate Insights Directory} }