LG-INSTRUMENT VIR BURGERMONITORS Monitorshandleiding

The document serves as a manual for citizen monitors under the COMPACT project, a joint initiative by PARI, SALGA, and Integrity Action funded by the European Union. It outlines a six-step monitoring journey designed to improve service delivery—with a specific focus on water and sanitation—by training citizens to oversee municipal projects, engage stakeholders, and resolve issues through constructive dialogue. The guide provides detailed instructions on using KoboToolbox for data collection, exercising the right to information under the Promotion of Access to Information Act (PAIA), and implementing safety protocols (HEVOO) during site visits.

• The COMPACT project, running from February 2022 to January 2026 and funded by the European Union, aims to make local government in South Africa more responsive and accountable, specifically targeting improvements in integrated development planning (IDP) processes for water and sanitation.
• Citizen monitors are instructed to use a specific safety acronym, HEVOO (Herken, Evalueer, Vermy, Ontlont, Onttrek), to manage risks during monitoring activities and are advised to always work in pairs during daylight hours.
• The guide emphasizes the use of the Promotion of Access to Information Act 2 of 2000 (PAIA) to obtain project documents, noting that while formal requests (Form 2) can be made to public and private bodies, the most effective strategy is often building personal relationships or obtaining official authorization letters.
• Data collection is digitized via KoboToolbox, utilizing two primary forms: a monitoring checklist for project evaluation and a community survey to gather feedback from diverse local residents aged 18 and older.
• The monitoring process encourages the formation of joint working groups consisting of local government, service providers, contractors, and community members to collaboratively resolve identified problems.
• For water infrastructure projects, monitors are specifically tasked with verifying technical details such as pipeline alignment, installation depth, material quality, and the conduct of pressure testing to ensure integrity.

APA

Public Affairs Research Institute (2024). LG-INSTRUMENT VIR BURGERMONITORS Monitorshandleiding. https://pari.org.za/wp-content/uploads/2026/02/COMPACT_Monitors-Handbook_Afrikaans-FINAL.pdf

Chicago

Public Affairs Research Institute. LG-INSTRUMENT VIR BURGERMONITORS Monitorshandleiding. 2024. https://pari.org.za/wp-content/uploads/2026/02/COMPACT_Monitors-Handbook_Afrikaans-FINAL.pdf.

Wikipedia

{{cite report |author=Public Affairs Research Institute |title=LG-INSTRUMENT VIR BURGERMONITORS Monitorshandleiding |date=January 2024 |url=https://pari.org.za/wp-content/uploads/2026/02/COMPACT_Monitors-Handbook_Afrikaans-FINAL.pdf |access-date=17 August 2026 |via=Climate Insights Directory}}

BibTeX

@techreport{publicaffairsresearchinstitute2024lginstrument, author = {{Public Affairs Research Institute}}, title = {{LG-INSTRUMENT VIR BURGERMONITORS Monitorshandleiding}}, institution = {Public Affairs Research Institute}, year = {2024}, month = jan, url = {https://pari.org.za/wp-content/uploads/2026/02/COMPACT_Monitors-Handbook_Afrikaans-FINAL.pdf}, urldate = {2026-08-17}, note = {Indexed by Climate Insights Directory} }