LG-INSTRUMENT VIR BURGERMONITORS Monitorshandleiding

The document is a handbook for citizen monitors participating in the COMPACT initiative, a project implemented by PARI, SALGA, and Integrity Action and funded by the European Union. It provides a structured guide for citizens to monitor local government service delivery in South Africa, specifically focusing on improving accountability and community participation in integrated development planning, with a particular emphasis on water and sanitation.

• The COMPACT project, running from February 2022 to January 2026, aims to create a more responsive and accountable local government in South Africa by enhancing community participation in integrated development planning (IDP) processes, specifically regarding water and sanitation.
• Citizen monitors are instructed to follow a safety protocol using the HEVOO acronym (Herken, Evalueer, Vermy, Ontlont, Onttrek) to manage risks during monitoring visits, which include recognizing danger, evaluating safety, avoiding risky situations, de-escalating problems, and withdrawing if necessary.
• The handbook outlines the use of the Promotion of Access to Information Act 2 (PAIA) of 2000 to obtain project documents from public and private bodies. It notes that the Municipal Manager is responsible for making municipal records available and appointing an Information Officer to assist the public.
• Monitors use KoboToolbox via a link or the Kobo Collect app (Android only) to upload monitoring data and community surveys. This data is then aggregated and displayed on a public-facing website, showing project timelines, budgets, schedule status, and the percentage of resolved problems.
• The guide recommends the formation of joint working groups consisting of local government, service providers, contractors, and community members to discuss and resolve problems identified during monitoring. These groups should be small and inclusive of diverse backgrounds, ages, genders, and people with disabilities.
• For water infrastructure projects, the handbook specifies critical technical verifications for monitors, including checking that pipeline alignment follows approved designs, pipes are installed at specified depths, and pressure testing is conducted to ensure integrity.

APA

Public Affairs Research Institute (2024). LG-INSTRUMENT VIR BURGERMONITORS Monitorshandleiding. https://pari.org.za/wp-content/uploads/2026/02/COMPACT_Monitors-Handbook_Afrikaans-FINAL.pdf

Chicago

Public Affairs Research Institute. LG-INSTRUMENT VIR BURGERMONITORS Monitorshandleiding. 2024. https://pari.org.za/wp-content/uploads/2026/02/COMPACT_Monitors-Handbook_Afrikaans-FINAL.pdf.

Wikipedia

{{cite report |author=Public Affairs Research Institute |title=LG-INSTRUMENT VIR BURGERMONITORS Monitorshandleiding |date=January 2024 |url=https://pari.org.za/wp-content/uploads/2026/02/COMPACT_Monitors-Handbook_Afrikaans-FINAL.pdf |access-date=17 August 2026 |via=Climate Insights Directory}}

BibTeX

@techreport{publicaffairsresearchinstitute2024lginstrument, author = {{Public Affairs Research Institute}}, title = {{LG-INSTRUMENT VIR BURGERMONITORS Monitorshandleiding}}, institution = {Public Affairs Research Institute}, year = {2024}, month = jan, url = {https://pari.org.za/wp-content/uploads/2026/02/COMPACT_Monitors-Handbook_Afrikaans-FINAL.pdf}, urldate = {2026-08-17}, note = {Indexed by Climate Insights Directory} }