Grievance Mechanism – Johannesburg

This guide outlines the grievance mechanism for the SUNCASA project in Johannesburg, South Africa, specifying that labour disputes are handled by the Commission for Conciliation, Mediation and Arbitration (CCMA) for workers employed by the Johannesburg Inner City Partnership (JICP).

• The SUNCASA project utilizes the Commission for Conciliation, Mediation and Arbitration (CCMA), a national public entity in South Africa, to resolve labour disputes including unfair dismissal, discrimination, harassment, and unfair labour practices. These services are provided at no cost and are specifically accessible to South African citizens, especially low-income earners.
• The SUNCASA workforce is employed by the Johannesburg Inner City Partnership (JICP), which will be notified when grievances are submitted and resolved to allow for monitoring. Grievances can only be submitted by direct SUNCASA project participants, as CCMA processes are restricted to employed individuals rather than external complainants.
• Grievances can be submitted to the CCMA via phone, email, or in-person visits to physical offices across the country. To ensure awareness, the CCMA mechanism is communicated to workers daily during 'toolbox talks' held before work begins.

APA

International Institute for Sustainable Development (n.d.). Grievance Mechanism – Johannesburg. https://www.iisd.org/suncasa/grievance-mechanism-johannesburg

Chicago

International Institute for Sustainable Development. Grievance Mechanism – Johannesburg. n.d. https://www.iisd.org/suncasa/grievance-mechanism-johannesburg.

Wikipedia

{{cite report |author=International Institute for Sustainable Development |title=Grievance Mechanism – Johannesburg |url=https://www.iisd.org/suncasa/grievance-mechanism-johannesburg |access-date=17 August 2026 |via=Climate Insights Directory}}

BibTeX

@techreport{internationalinstituteforsustainabledevelopmentndgrievance, author = {{International Institute for Sustainable Development}}, title = {{Grievance Mechanism – Johannesburg}}, institution = {International Institute for Sustainable Development}, url = {https://www.iisd.org/suncasa/grievance-mechanism-johannesburg}, urldate = {2026-08-17}, note = {Indexed by Climate Insights Directory} }