Grievance Mechanism – Johannesburg

The SUNCASA project in Johannesburg utilizes the Commission for Conciliation, Mediation and Arbitration (CCMA) as its grievance mechanism for labour disputes. The project workforce is employed by the Johannesburg Inner City Partnership (JICP), which coordinates with the CCMA to resolve issues such as unfair dismissal, discrimination, and harassment. Access to the CCMA is free and available to direct project participants via phone, email, or in-person visits, with the mechanism being communicated to workers daily during toolbox talks.

• The Commission for Conciliation, Mediation and Arbitration (CCMA) serves as the grievance mechanism for the SUNCASA project, handling cases including unfair dismissal, discrimination, harassment, and unfair labour practices in accordance with the South African Labour Act.
• The SUNCASA workforce is employed by the Johannesburg Inner City Partnership (JICP), which will notify and monitor grievances submitted to the CCMA.
• Grievance submission is restricted to direct SUNCASA project participants and is provided at no cost through phone, email, or physical office visits.

APA

International Institute for Sustainable Development (n.d.). Grievance Mechanism – Johannesburg. https://www.iisd.org/suncasa/grievance-mechanism-johannesburg

Chicago

International Institute for Sustainable Development. Grievance Mechanism – Johannesburg. n.d. https://www.iisd.org/suncasa/grievance-mechanism-johannesburg.

Wikipedia

{{cite report |author=International Institute for Sustainable Development |title=Grievance Mechanism – Johannesburg |url=https://www.iisd.org/suncasa/grievance-mechanism-johannesburg |access-date=17 August 2026 |via=Climate Insights Directory}}

BibTeX

@techreport{internationalinstituteforsustainabledevelopmentndgrievance, author = {{International Institute for Sustainable Development}}, title = {{Grievance Mechanism – Johannesburg}}, institution = {International Institute for Sustainable Development}, url = {https://www.iisd.org/suncasa/grievance-mechanism-johannesburg}, urldate = {2026-08-17}, note = {Indexed by Climate Insights Directory} }