Sales and Client-Facing Roles

The document outlines how individuals in sales, consulting, and creative roles can leverage their positions to drive climate impact. Key recommendations include refusing to work with fossil fuel and extractive companies, integrating carbon fees into pricing, and shifting sales models toward services and repair to reduce waste. It also suggests using client relationships to encourage the adoption of science-based climate targets and minimizing carbon-intensive business travel.

• Professionals in client-facing roles can influence their organizations by gathering information on customer climate goals and using their control over client selection to ensure the company does not enable greenhouse gas-emitting activities.
• The guide recommends specific financial and operational changes, such as integrating a 'carbon fee' into product pricing to fund emissions reduction and sequestration, and offering discounts to climate and social justice organizations.
• To reduce waste and environmental impact, the document suggests rethinking sales models by prioritizing services over goods, extending warranties, expanding repair options, and offering rentals or second uses for products.
• The guide advocates for a total cessation of business partnerships with fossil fuel and extractive industries, noting that such partnerships can undermine a company's own emissions reductions progress and lead to negative attention from employees and customers.
• Management of sales teams can be aligned with climate goals by instituting incentives, such as bonuses, for selling to companies that have science-based climate targets.

APA

Project Drawdown (n.d.). Sales and Client-Facing Roles. https://drawdown.org/job-function-action-guides/sales-and-client-facing-roles

Chicago

Project Drawdown. Sales and Client-Facing Roles. n.d. https://drawdown.org/job-function-action-guides/sales-and-client-facing-roles.

Wikipedia

{{cite report |author=Project Drawdown |title=Sales and Client-Facing Roles |url=https://drawdown.org/job-function-action-guides/sales-and-client-facing-roles |access-date=23 October 2026 |via=Climate Insights Directory}}

BibTeX

@techreport{projectdrawdownndsales, author = {{Project Drawdown}}, title = {{Sales and Client-Facing Roles}}, institution = {Project Drawdown}, url = {https://drawdown.org/job-function-action-guides/sales-and-client-facing-roles}, urldate = {2026-10-23}, note = {Indexed by Climate Insights Directory} }