{"query_echo":{"q":"","filters":{"analysis_type":["service design"]},"warnings":[{"code":"facet_value_not_in_vocabulary","message":"Value 'service design' for facet 'analysis_type' is not in the controlled vocabulary."}]},"total":{"value":4,"relation":"eq"},"page":1,"page_size":20,"self":"https://climateinsightsdirectory.org/api/v1/search?analysis_type=service+design","stability":"beta","ai_marking":{"digital_source_type":{"uri":"http://cv.iptc.org/newscodes/digitalsourcetype/trainedAlgorithmicMedia","name":"Created using Generative AI"},"notice":"Summary and key insights are generated using artificial intelligence."},"results":[{"id":"sei-000484","url":"https://climateinsightsdirectory.org/document/sei-000484","title":"Exploring household energy transitions in rural Zambia: user perspective","publisher":{"name":"Stockholm Environment Institute","organization":"stockholm-environment-institute"},"document_type":"research paper","language":"en","date_published":"2018-06-28","source_url":"https://www.sei.org/publications/exploring-household-energy-transitions-in-rural-zambia-user-perspective/","generator":"Climate Insights Directory","generated_fields":["summary","key_insights","climate_tags","geography_discussed","analysis_type"],"summary":{"text":"The study examines a 60 kW solar mini-grid in Mpanta, Zambia, finding that a lack of local socioeconomic integration and poor expectation management have hindered the transition from traditional fuels to modern energy services.","ai_generated":true,"unit":"sei-000484#summary","date_modified":"2026-10-23"},"key_insights":[{"text":"The transition to modern energy services in Mpanta has been slow and incomplete due to a failure to integrate local socioeconomic dynamics and manage user expectations during the design of the mini-grid, which affected affordability.","ai_generated":true,"unit":"sei-000484#insight-1","date_modified":"2026-10-23"},{"text":"Renewable energy mini-grids are viewed as critical for achieving universal modern energy access in rural Africa where extending the main grid is not financially or technically feasible, though they often struggle with long-term sustainability once initial funding ceases.","ai_generated":true,"unit":"sei-000484#insight-2","date_modified":"2026-10-23"}],"climate_tags":["energy access","energy transition"],"geography_discussed":["Africa"],"frame_perspective":[],"analysis_type":["user perspective","service design"]},{"id":"sei-002575","url":"https://climateinsightsdirectory.org/document/sei-002575","title":"Boosting technology uptake","publisher":{"name":"Stockholm Environment Institute","organization":"stockholm-environment-institute"},"document_type":"policy brief","language":"en","date_published":"2018-04","source_url":"https://www.sei.org/wp-content/uploads/2018/04/sei-pb-boosting-technology-mango-farming-1.pdf","generator":"Climate Insights Directory","generated_fields":["summary","key_insights","climate_tags","analysis_type"],"summary":{"text":"The document examines why small-scale mango farmers in Kenya have low adoption rates for harvesting and post-harvest technologies despite their potential to reduce crop losses, which exceed 25%. Using service-design methods, the study identifies that farmers prioritize quantity over quality due to limited access to high-value export markets and a reliance on brokers. It argues that technology promotion must account for the entire value chain, including the roles of brokers and farmers' organizations, and suggests that investments in quality-improving technologies must be paired with improved market access and refrigerated transport.","ai_generated":true,"unit":"sei-002575#summary","date_modified":"2026-10-23"},"key_insights":[{"text":"More than 25% of the mango crop in Kenya is lost during the preharvest, harvest, and post-harvest stages due to factors such as pests, inadequate on-farm storage, and a lack of direct market access for small-scale farmers.","ai_generated":true,"unit":"sei-002575#insight-1","date_modified":"2026-10-23"},{"text":"While pre-harvest technologies like fertilizers and fruit fly traps are commonly used, there is low adoption of improved harvesting tools and post-harvest technologies, such as cold storage and processing equipment for pulp or juice.","ai_generated":true,"unit":"sei-002575#insight-2","date_modified":"2026-10-23"},{"text":"Small-scale farmers often prioritize the quantity of mangoes over quality because they have very limited access to the high-value export market due to poor infrastructure and lack of resources, making quality-improving technologies less attractive.","ai_generated":true,"unit":"sei-002575#insight-3","date_modified":"2026-10-23"},{"text":"Farmers face significant disincentives to invest in new technologies due to a distrust of brokers, who are perceived to use unfair pricing tactics, and a lack of negotiating power because farmers depend on these brokers for storage and transport.","ai_generated":true,"unit":"sei-002575#insight-4","date_modified":"2026-10-23"},{"text":"Economic constraints hinder technology uptake, as most farmers' income is spent on household expenses like food and school fees, and mango production is often not their primary source of income, meaning mango-specific investments must compete with other crops.","ai_generated":true,"unit":"sei-002575#insight-5","date_modified":"2026-10-23"},{"text":"Traditional harvesting methods, such as shaking trees or using wooden poles, are preferred over new tools because they are faster and require no investment, and since farmers sell to the processing market, fruit damage is not a major concern.","ai_generated":true,"unit":"sei-002575#insight-6","date_modified":"2026-10-23"},{"text":"The mango value chain involves key actors beyond farmers and end-buyers, specifically harvesters, brokers, and farmers' organizations; brokers in particular may be the more appropriate targets for certain technology investments if they handle the harvesting.","ai_generated":true,"unit":"sei-002575#insight-7","date_modified":"2026-10-23"}],"climate_tags":["Post-harvest losses","Agricultural technology","smallholder"],"geography_discussed":[],"frame_perspective":[],"analysis_type":["socio-ecological system analysis","service design"]},{"id":"sei-001412","url":"https://climateinsightsdirectory.org/document/sei-001412","title":"Increasing Access to Post Harvest Technologies to Women Farmers","publisher":{"name":"Stockholm Environment Institute","organization":"stockholm-environment-institute"},"document_type":"report","language":"en","date_published":"2017-02","source_url":"https://www.sei.org/wp-content/uploads/2018/03/increasing-access-to-post-harvest-technologies-2017.pdf","generator":"Climate Insights Directory","generated_fields":["summary","key_insights","climate_tags","analysis_type"],"summary":{"text":"The report uses service design and customer journey mapping to analyze the mango value chain in Kenya, specifically focusing on women farmers in Tana River and Meru Counties. It identifies that while there is interest in technologies like cold storage and pulping machines to bypass brokers, adoption is hindered by high costs, lack of market access, and a prevailing farming strategy that prioritizes quantity over quality. The study concludes that technology alone is insufficient and must be accompanied by holistic support in business modeling, financing, and market creation.","ai_generated":true,"unit":"sei-001412#summary","date_modified":"2026-10-23"},"key_insights":[{"text":"Mango production in Kenya grew by over 400% between 2001 and 2012, yet more than 25% of the crop is lost during and after harvesting.","ai_generated":true,"unit":"sei-001412#insight-1","date_modified":"2026-10-23"},{"text":"Women farmers often lack bargaining power because brokers control the grading and pricing process, sometimes cheating during counting or changing agreed prices.","ai_generated":true,"unit":"sei-001412#insight-2","date_modified":"2026-10-23"},{"text":"Current farming strategies prioritize quantity over quality because the majority of mangoes are sold to the processing industry, where higher quality does not reliably yield higher prices.","ai_generated":true,"unit":"sei-001412#insight-3","date_modified":"2026-10-23"},{"text":"Fruit fly traps are viewed as effective and a cheaper alternative to pesticides, but their efficacy is limited if neighboring farmers do not also use them.","ai_generated":true,"unit":"sei-001412#insight-4","date_modified":"2026-10-23"},{"text":"Harvesting tools and crates are seen as too expensive relative to the low profit margins, and farmers are reluctant to invest in them unless there is a stable export market that rewards quality.","ai_generated":true,"unit":"sei-001412#insight-5","date_modified":"2026-10-23"},{"text":"Cold storage is perceived as a way to avoid selling to processors at low prices and to manage weather-related access issues, but it is too expensive for individual farmers and requires collective governance.","ai_generated":true,"unit":"sei-001412#insight-6","date_modified":"2026-10-23"},{"text":"Value-addition technologies, such as pulping machines for juice, are popular for their potential to increase shelf-life and bypass brokers, but they require a complete business ecosystem including certification and market creation.","ai_generated":true,"unit":"sei-001412#insight-7","date_modified":"2026-10-23"},{"text":"Mango fruit yoghurt is considered a high-value product but is hindered by the lack of available milk due to drought, lack of tap water, and short shelf life.","ai_generated":true,"unit":"sei-001412#insight-8","date_modified":"2026-10-23"},{"text":"The report recommends complementary non-technological solutions, including grafting to optimize orchard size, developing a coordinated transport service to bypass brokers, and creating a national cooperative franchise for juice production.","ai_generated":true,"unit":"sei-001412#insight-9","date_modified":"2026-10-23"}],"climate_tags":["Post-harvest losses","Agricultural technology","Climate-smart agriculture","food security","gender equality","smallholder"],"geography_discussed":[],"frame_perspective":[],"analysis_type":["customer journey mapping","ecosystem mapping","qualitative research","service design"]},{"id":"sei-002713","url":"https://climateinsightsdirectory.org/document/sei-002713","title":"The journey to clean cooking: Insights from Kenya and Zambia","publisher":{"name":"Stockholm Environment Institute","organization":"stockholm-environment-institute"},"document_type":"research paper","language":"en","date_published":"2016-12","source_url":"https://www.sei.org/mediamanager/documents/Publications/SEI-WP-2016-13-User-journey-to-clean-cooking.pdf","generator":"Climate Insights Directory","generated_fields":["summary","key_insights","climate_tags","analysis_type"],"summary":{"text":"The research examines why households in Kenya and Zambia purchase advanced cookstoves and the factors that determine whether they consistently adopt them. While financial accessibility, fuel savings, and aspirational appeal drive initial purchases, long-term adoption depends on the stove's actual performance and the availability of technical support during the learning phase.","ai_generated":true,"unit":"sei-002713#summary","date_modified":"2026-10-23"},"key_insights":[{"text":"The primary motivations for purchasing advanced cookstoves across both study locations were the prospect of saving money and fuel, increased convenience (such as reduced smoke for indoor use), and the aesthetic or aspirational appeal of owning modern technology.","ai_generated":true,"unit":"sei-002713#insight-1","date_modified":"2026-10-23"},{"text":"Access to finance is a critical prerequisite for the initial acquisition of advanced stoves; wholesalers in Kenya and Zambia acted as financial enablers by offering installment plans to make the technology affordable.","ai_generated":true,"unit":"sei-002713#insight-2","date_modified":"2026-10-23"},{"text":"Social influence and peer effects significantly impact purchasing decisions, with many users buying stoves after seeing demonstrations within existing social networks like women's groups, workplaces, or church groups.","ai_generated":true,"unit":"sei-002713#insight-3","date_modified":"2026-10-23"},{"text":"There is a disconnect between the motivations for purchase and the drivers of actual adoption; once a user begins using the stove, the decisive factor is whether the technology works as expected rather than the initial sales pitch.","ai_generated":true,"unit":"sei-002713#insight-4","date_modified":"2026-10-23"},{"text":"Users frequently experience a 'low point' during the start-up phase due to insufficient technical information and negative surprises, such as difficulty refueling without smoke or challenges in measuring fuel per meal.","ai_generated":true,"unit":"sei-002713#insight-5","date_modified":"2026-10-23"},{"text":"Long-term adoption is hindered by the lack of comprehensive, easy-to-read user manuals and the absence of a trusting, personal after-sales support system to help users overcome initial frustrations.","ai_generated":true,"unit":"sei-002713#insight-6","date_modified":"2026-10-23"},{"text":"In Lusaka, Zambia, external environmental factors such as scheduled power outages (load shedding) and fluctuating charcoal prices acted as significant triggers for households to seek and adopt alternative cooking technologies.","ai_generated":true,"unit":"sei-002713#insight-7","date_modified":"2026-10-23"},{"text":"The availability and format of fuel can determine whether a new cooking habit is sustained; in Lusaka, the requirement to buy pellets in large bags (up to 16 kg) was a barrier compared to the flexible sizing of charcoal.","ai_generated":true,"unit":"sei-002713#insight-8","date_modified":"2026-10-23"}],"climate_tags":["clean cooking","energy access"],"geography_discussed":[],"frame_perspective":[],"analysis_type":["case study","qualitative research","service design"]}]}